On 9 May 2016, the Claims Management Regulator (CMR) published information on the recent enforcement actions and investigations carried out against authorised claims management companies (CMCs). 

The CMR confirmed that between January 2016 and March 2016 it had started 13 investigations, cancelled one licence, issued 84 warnings, carried out 75 audits and conducted 299 visits.

In relation to PPI and other financial claims handling, particularly mis-sold PPI and packaged bank accounts, the CMR confirmed that in the same period, it had audited 36 CMCs and issued comprehensive written advice, issued 16 warnings to CMCs, continued investigations into 12 CMCs and commenced three new investigations.

The CMR also confirmed that it has taken action against CMCs in relation to unwanted marketing calls and spam text messages.