The Financial Ombudsman Service (FOS) has released the latest six-monthly complaints data relating to banks, insurers and other financial businesses.  The figures show that:

  • FOS took on a total of 169,132 new cases in the first half of 2016 – an increase of 3% on the previous period.
  • Of the total cases referred in the first half of 2016, payment protection insurance (PPI) made up 54% of new complaints – with 91,381 new cases (92,667 in the previous period).
  • For complaints other than PPI, the number increased by 8% to 77,751. This includes a doubling in the number of payday lending complaints, compared to the last six months of 2015.
  • The average uphold rate over the six-month period was 48% – ranging from 3% to 92% across the individual businesses.

The FOS confirmed that 221 individual businesses feature in the data in total.