On February 20, the Quebec Court of Appeal upheld the judgments of the Superior Court rendered in the context of four class actions, which will be  treated herein as one and the same file, Dion c. Primus1. This judgment addresses several interesting issues regarding the mechanics and structure of the Consumer Protection Act (the  “C.P.A.”) in the context of class action proceedings. We will address two of these issues: first,  the awarding of punitive damages under section 272 and then, the consumer’s choice of recourse  under sections 271 or 272.

In this class action, the class was comprised of consumers who had purchased or leased an  automobile, the financing of which was provided by one of the defendants. The class members claimed  the reimbursement of a portion of the fees paid by the consumers for the publication of their  contracts at the Register of personal and moveable real rights (the “RDPRM”). The class alleged that a portion  of the RDPRM fees charged to them (e.g. CAD 15 out of a total of CAD 50) was not properly set out  in the defendants’ financing contracts. Also, not surprisingly, the class claimed punitive damages  under section 272 C.P.A., varying between CAD 15 million and CAD 40 million depending on the number  of class members and who contracted with each defendant.

The trial judge decided that the clauses dealing with the RDPRM fees in some of the contracts at issue were effectively misleading under the C.P.A. That said, in view of the fact that the consumers at issue would  nevertheless have purchased or leased their automobiles if the amounts payable to the RDPRM had  been correctly disclosed in the contract, the Superior Court did not order the reimbursement of  such fees. The Court, however, ordered some of the defendants at fault to pay CAD 150,000 in punitive damages under  section 272 C.P.A.

The Court of Appeal reiterated the rulings of the Supreme Court of Canada in Time2. It noted that:

  • The awarding of punitive damages is exceptional and seeks to (i) rebalance the relationship  between consumers and merchants, (ii) eliminate unfair and misleading practices and (iii) secure  the confidence of consumers in regard to the market –
  • Once it is established that the merchant has violated the C.P.A., the Court must determine  whether the merchant displayed ignorance, carelessness or serious negligence or, acted intentionally, maliciously or vexatiously
  • In such event, the Court must take into account the necessity of prevention and dissuasion as well as the behaviour of the  merchant both before and after the violation

The Court of Appeal concluded in the case of certain defendants that their violation of the C.P.A. did not justify an award of punitive  damages because they modified their financing contracts shortly after having been informed of the  alleged breach of the C.P.A.

The Court of Appeal also noted that the individual or collective nature of the recourse does not  determine whether punitive damages should be awarded, nor does it determine their quantum. On appeal, the  class argued that the punitive damages awarded of CAD 150,000 (of the CAD 40 million claimed in one  case) represented, on an individual basis, less than CAD 1 per member. The Court of Appeal ruled categorically that the amount awarded should not be  reckoned on the basis of what the award would be if the consumers had sued the merchants  individually. The fact that the amount attributed to each member of the class is insignificant from  an individual point of view should not be considered in awarding punitive damages.

It is interesting to note that two of the defendants were ordered to pay the same amount of  punitive damages (CAD 150,000), although the number of contracts at issue in the class actions  varied greatly from one defendant to the other. Thus, the frequency or repetition of the violation  was, in this instance, not considered a determinative factor.

The Court of Appeal also ruled on the appropriate recourse for the consumers. The merchants argued  that the facts at issue gave rise exclusively to an action under section 271 C.P.A. and that the  class could not invoke section 272 C.P.A. This nuance is significant because section 271, as  opposed to section 272, does not create an irrebuttable presumption of prejudice and does not allow a claim for punitive damages.

The Court of Appeal ruled that:

  • Section 271 sanctions the failure to comply with formal contractual requirements, whereas section  272 sanctions the merchants’ substantial breach of the C.P.A.
  • There is nothing in the C.P.A. that precludes a consumer from having recourse to one section or  the other if permitted by the facts giving rise to the action
  • In this case, both recourses were available because the disclosure of the fees charged was  misleading (272) and the detailed disclosure of such fees is a mandatory component of the contract (271)
  • The two recourses may not be exercised in a cumulative fashion; the plaintiff must choose

It remains to be seen how the Court of Appeal’s rulings on this last point will be interpreted.  According to this characterization of the scope of these sections, cases that fall under section 271 may, in general, also be brought under section 272. If  the choice of recourse is in fact that of the consumer, section 271 essentially becomes inert. The recourse available under  section 272 is clearly more favourable to the consumer, and we have trouble seeing in what circumstances consumers  would opt for the recourse available under section 271.