On the 24th June 2015, the ICO raided a Manchester based business believed to be behind millions of nuisance calls. The ICO had received around 7,000 complaints about calls believed to have come from this business.
ICO staff searched the office for an automated dialler suspected of making 100,000 calls per day. It is thought that the automated call plays a recorded message and those that press a button on their phone keypads are put through to staff at the call centre.
Andy Curry of the ICO Enforcement Group stated that "Companies know what the rules are on these types of calls. They need to know too that people are sick of them, and when people complain to us, we will act. Today’s searches are no one-off. We’ve got around 60 active investigations into organisations we believe are breaking the rules around nuisance calls and texts. Those investigations will result in fines and other enforcement action, and will cause some disruption to the companies who appear intent on causing it themselves.”
To read the full press release from the ICO please click here.