Retail financial services markets are not yet as integrated as they could be in the EU. In that context, the Commission is asking consumers what barriers prevent them from purchasing the best services available in the EU and it is asking providers what prevents them from selling across borders. Depending on the outcome, the Commission will look into the potential actions it could take at EU level to overcome those barriers.

The consultation is intended to be as broad as possible. The consultation will last for three months. Depending on the contributions received, an Action Plan might be proposed around summer 2016, potentially including legislative and non-legislative initiatives such as guidelines.