CBI assessed how debt management firms were complying with the Consumer Protection Code. 66 customer files were reviewed from 10 selected firms as part of an on-site inspections and a desk based review of 33 advertisements of 32 selected firms. Some of the findings include the following: 

  • Failure on the part of firms to meet 'know the customer' requirements; 
  • Inaccurate status disclosures and potentially misleading information on the website; and 
  • Lack of transparency on fees and charges.