The CFPB and four federal financial regulatory agencies have issued Interagency Guidance Regarding Deposit Reconciliation Practices.The Guidance comes as a follow up to the consent orders entered into last fall against Citizens Bank N.A., Citizens Bank of Pennsylvania and their parent company, Citizens Financial Group, Inc. regarding deposit discrepancies. The Guidance makes clear that the agencies have a zero tolerance policy as to deposit discrepancies and expect “financial institutions to adopt deposit reconciliation policies and practices that are designed to avoid or reconcile discrepancies, or designed to resolve discrepancies such that customers are not disadvantaged.”The agencies expect financial institutions to:

  • Effectively manage their deposit reconciliation practices;
  • Insure that information provided to customers as to their deposit reconciliation policies is accurate;
  • Implement effective compliance management systems that include appropriate policies, procedures, internal controls, training and oversight; and
  • Review processes to ensure compliance with applicable laws and regulations.

While the Guidance provides for a zero tolerance policy, financial institutions are reminded that they are not liable for “bona fide errors”.To establish a bona fide error, a financial institution must establish that a violation was not intentional and resulted from a bona fide error notwithstanding the maintenance of procedures reasonably adapted to avoid any such error.It is therefore imperative that financial institutions review their compliance management systems to insure they:

  • Provide proper vendor management to ensure their service providers and affiliates properly and accurately resolve deposit discrepancies;
  • Include written policies and procedures for conducting audits to insure deposits and deposit discrepancies are accurately handled, including the frequency, scope and depth of said audits;
  • Put in place compliance measures, as well as policies, procedures and practices, to ensure accurate processing of deposits and deposit discrepancies;
  • Incorporate sufficient monitoring and oversight of the processing of deposits and deposit discrepancies;
  • Incorporate training of personnel to insure accurate resolution of deposit discrepancies; and
  • Incorporate complaint procedures and processing to ensure deposit discrepancy complaints are identified, tracked and resolved in accordance with the Banks’ policies and procedures.