Sometimes the advantages of booking a package holiday as opposed to one direct are not immediately apparent until you need to make a claim for compensation arising out of things not going entirely to plan.
For example, Tour operators are required to make sure that the hotels they use are compliant with international food safety standards and general hygiene procedures. If you have suffered illness through the negligence of the hotel and their failure to follow those standards, you may be entitled to claim. The amount of compensation will depend upon the severity of your illness and how long you take to recover
In a recent claim against the Tour Operator, First Choice, a British holidaymaker successfully recovered damages even although initially liability was denied.
Whilst you may still be able to claim compensation from a hotel you booked yourself, the road to a successful claim is not always easy. The booking documentation will have to be considered in detail before proceeding with a claim.
Of course, if you experience food poisoning whilst on holiday, you should inform your holiday representative and the hotel immediately so that they are aware of the situation and can do something about it. At the very least, this should lead to measures being taken to ensure as few residents as possible suffer the same fate.
The attached Know Before You Go prepared by The Foreign & Commonwealth offers some very helpful advice for holidaymakers about many different holiday health matters including what to do in the event of food poisoning. Essential reading before this summer’s journey!