The Annual Report of the Office of the Australian Information Commissioner (OAIC) for 2013/14 was published in November with chapter seven devoted to a report on privacy compliance.
Some interesting statistics were as follows:
- Privacy complaints increased by 183.3% (from 1,496 to 4,239).
- 47.8% of complaints related to credit reporting.
- The four organisations about which the largest number of complaints were received were:
Department of Immigration and Border Protection; 904
Veda Advantage Information Services & Solutions; 484
Cbus Superannuation; 340
ANZ Bank; 104
- After credit reporting, by far the largest number of complaints related to use and disclosure (1,824), and security of personal information (1,121).
- Of the complaints closed:
64.7% were closed without investigation.
24.5% were closed after preliminary inquiries.
10.8% were closed after investigation.
62.1% were found not to be an interference with privacy.
- Compensation provided following complaints was:
Up to $1,000; 14
$1,001 to $5,000; 18
$5,001 to $10,000; 9
Over $10,000; 8
The OAIC received 71 voluntary data breach notifications, an increase of 16.4%.