On 1 July 2015, the Society of Lloyd's in the UK (Lloyd's) announced updates (to take effect on 9 July 2015) to its code for underwriting agents in respect of personal lines claims & complaints handling.  The updates are aimed at ensuring compliance with the Alternative Dispute Resolution Directive. Amongst other matters, the updates require that managing agents ensure that information about the UK Financial Ombudsman Service (FOS) is contained in both policy documentation and on their website and require that, when notified of their right to refer a complaint to the FOS, complainants must indicate whether they agree to waive the time limits for such referral.