CMA has published various guidance for small businesses in relation to unfair contract terms when dealing with consumers. They highlight some of the key mistakes for small businesses to avoid and the often used terms which could be unfair. The guides represent CMA’s views based on the current legislation but are not to be relied on in favour of the legislation. The topics include:

  • common myths about contract terms;
  • top tips when writing contract terms;
  • deposits, advance payments and cancellation charges cancelling a contract: when and how;
  • excessive charges and disproportionate sanctions;
  • responsibility if things go wrong (limiting or excluding liability);
  • changing the terms of a contract (variation clauses);
  • subscriptions and automatic rollover; and
  • other terms that can be unfair.

(Source: CMA publishes additional guidance on unfair terms)