On July 14, 2016 the European Commission published a summary of responses to the public consultation launched on December 10, 2015 relating to the Green Paper on retail financial services prepared by the Directorate-General for Financial Stability, Financial Services and Capital Markets Union.

The summary report sets out the broad content of responses received. Firms highlighted a number of obstacles to offering services cross-border, including local financial regulation, tax laws, access to data and information, local network for insurance claims handling, and divergent national interpretations of the anti-money laundering directive (2015/849/EU).

The report states that work is ongoing in the Commission services on a follow-up initiative, which might take the form of an action plan.