The Claims Management Regulator (CMR) has recently fined Rock Law Ltd £567,423.00 for using high-pressure tactics to coerce hundreds of customers to make PPI claims.

The investigation by the CMR found that Rock Law Ltd consistently infringed the CMR’s rules of conduct, including the rule that a contract between a business and a client must be signed by the parties prior to the business taking any payment from the client and that the standard terms and conditions must be transparent and clear.

Firms who break the CMR’s rules can now expect fines of up to 20% of their annual turnover, as well as having their trading licence suspended or removed.