On 12 August 2015, the FCA published details of two upcoming thematic reviews it will undertake on early arrears management in unsecured lending and staff remuneration and incentives.

The thematic review into unsecured lending is a ‘discovery’ review, its aim to test whether firms have due regard to the interests of their customers, exercise appropriate forbearance and whether their treatment of customers in the early stages of arrears is compliant with its existing rules.

The thematic review into staff remuneration will build upon the FCA’s previous work that suggested that many consumer credit firms may be operating high-risk incentive schemes which can often lead to poor consumer outcomes if not managed effectively.