On 5 November 2014, the Financial Conduct Authority in the UK (FCA) published information concerning fines (amounting to over £900,000) and bans (from holding certain positions in financial services firms) imposed by it on three former directors of a general insurance intermediary.  This follows prior actions taken against the intermediary itself for a sales strategy resulting in mis-selling of monthly insurance add-ons. Failings identified on the part of the directors included (a) not identifying signs of compliance issues, (b) operating a business strategy to maximise profits, resulting in the unfair treatment of customers and (c) failing to identify that a directors' share scheme could foster an environment which impacted negatively on dealings with customers.