Some Form 990-N Electronic Filing System (e-Postcard) users may see error messages
The Form 990-N online filing system moved from Urban Institute to IRS.gov in February. While the new system has been successful, a very small percentage of users see site errors while registering or submitting the form. The IRS offers this advice:
- Review the steps listed on How to File Form 990-N. Pay particular attention to the “text character” restrictions.
- The Form 990-N (e-Postcard) User Guide will explain each step in the filing process.
- If site errors are unresolved, call TE/GE Customer Account Services at 877-829-5500. A representative will gather your Form 990-N information for filing on your organization’s behalf.
- Organizations will not be penalized for filing late if it was caused by website issues. Organizations should continue efforts to file, even if they are late.