As student-loan debt tops $1.2 trillion in the United States, more consumers are “struggling to stay current on their loans” in part due to difficulties dealing with loan servicers, which are often a separate company from the lender, according to a recent Consumer Financial Protection Bureau (CFPB) press release. The Bureau has launched a public inquiry into “student loan servicing practices that can make paying back loans a stressful or harmful process for borrowers.” The inquiry focuses on practices in the industry that create repayment challenges, “hurdles for distressed borrowers,” and whether or not loan servicers have economic incentives to provide good service. Additionally, the CFPB is analyzing whether protections used in other consumer credit markets should “inform policymakers and market participants when considering options to improve the quality of student loan servicing.” CFPB Director said in his prepared remarks that these types of protections “might help improve the quality of student loan servicing as well.” For more, read the full release and Director Cordray’s full remarks.