On 25 February 2015, the Irish Financial Services Ombudsman (FSO) published its annual review for 2014.  The review contains interesting information about complaints made during the year.  Some of the findings in this report include the following: 

  • 4,477 complaints were received in 2014 (which is a 42% decrease from 2013); 
  • There were 271 investment complaints in 2014  (which is a decrease from 770 in 2013); 
  • There were 2,127 banking complaints in 2014 (which is a decrease from 2,925 in 2013); and 
  • 3,166 complaints were closed by way of formal investigation, finding or settlement.