On October 29, the Texas Department of Banking (the Department) issued a supervisory memorandum to Money Services Business (MSB) license holders. The purpose of the memorandum “is to provide license holders with industry best practices regarding the documentation of [authorized delegate] and agent compliance monitoring efforts.” According to the Department, agents and Authorized Delegates (AD) pose substantial compliance risks to MSBs, with agent and AD file review comprising “a significant component of the examination process for assessing compliance with AML Program requirements and Texas law.” The memorandum provides MSBs with industry guidance on how to meet regulators’ expectations for maintaining documentation in compliance with agent and AD oversight. The Department identifies various documents that support effective agent and AD on-boarding due diligence, including: (i) agent and AD BSA policies and procedures; (ii) approval by foreign regulators to conduct money transmission; (iii) evidence of initial AML/BSA training; and (iv) credit review and approval documents, such as financials and credit reports. Moreover, the memorandum indicates that on-going due diligence requires MSBs to maintain, among other things, evidence to support (i) periodic BSA training; (ii) agent compliance with independent AML review requirements; and (iii) the license holder’s review of updated BSA/AML Program policies and procedures.