The Public Accounts Committee (PAC) has published its report on HMRC’s performance in 2014-15. The report commends HMRC for increasing tax revenues whilst reducing its running costs. However, it also highlights areas where there has been little or no improvement.
The PAC criticised HMRC’s performance, in particular customer service was considered unacceptable, and the PAC also described the number of criminal prosecutions for tax evasion as “wholly inadequate”. The PAC chair, Meg Hiller MP said “HMRC must do more to ensure all due tax is paid. The public purse is missing out and taxpayers expect and deserve better”. A number of recommendations were made to improve HMRC’s performance.
The PAC report is available to view here.