In a move which provides clarification and more consistency with the FDCPA but widens the gap as to the treatment of collection agencies and non-collection agency debt collectors, North Carolina has modified its Debt Collection Act (the “NCDCA”) to conform more closely to the FDCPA regarding third party communications. 

North Carolina has a bifurcated statutory scheme with respect to its collection statutes.  Chapter 58 of the North Carolina General Statutes regulates the collection efforts of collection agencies and debt buyers. Chapter 75 of the General Statutes regulates all others engaged in debt collection, including original creditors.  The modifications to the statute, which were enacted on August 5, 2015 and took effect immediately, are with respect to Chapter 75 only and provide clarification primarily as to what contact with third parties is appropriate.  No similar amendment has been provided to Chapter 58 as of this date.

As things stand now, third party communication rules in North Carolina are as follows:

FOR COLLECTION AGENCIES/DEBT BUYERS:

The third party contact rules are codified in the North Carolina Collection Agency Act (the “NCCAA”) at N.C.G.S. §58-70-105 and prohibit communication with any person other than the debtor or his attorney except:

  • With the permission of the debtor or his attorney;
  • To persons employed by the collection agency, to a credit reporting agency, to a person or business employed to collect the debt on behalf of the creditor, or to a person who makes a legitimate request for the information;
  • To the spouse (or one who stands in place of the spouse) of the debtor, or to the parent or guardian of the debtor if the debtor is a minor;
  • For the sole purpose of locating the debtor, if no indication of indebtedness is made; and
  • Through legal process.

Collection agencies and debt buyers operating in North Carolina should be aware that the NCCAA applies not only to the collection of consumer debt but also to the collection of commercial debt.

FOR OTHERS INCLUDING ORIGINAL CREDITORS:

Unlike the NCCAA, the NCDCA only applies to consumer debt which is defined as being any debt incurred for personal, family, household, or agricultural purposes. The third party contact rules are codified at N.C.G.S. §75-53.  As amended, debt collectors (which include original creditors) are prohibited from communicating with any person other than the debtor or his attorney except:

  • To designated third parties with written permission of the debtor or his attorney;
  • To persons employed by the debt collector, to a credit reporting agency, to a third party employed to collect the debt on behalf of the creditor or a person who makes a legitimate request for the information;
  • To the spouse (or one who stands in place of the spouse), or to the parent or guardian of the debtor if the debtor is a minor and lives in the same household with the parent;
  • For the purposes of location information about the debt as long as no indication of the indebtedness is made.

There are three key amendments to the statute as to third party communications:

  • Contact to third parties is permissible where the debtor or his attorney provides written permission.  Written permission can now be provided prior to default.
  • A bona fide error defense is now available with respect to communications to parents, guardians and spouses.  As amended, the statute provides that if the debt collector has a good faith belief that the communication to the spouse, parent or guardian is within the exception set forth above, the communication shall not be in violation of the exception.  Where this is likely to come into play are instances where the contact information provided by the debtor is the phone number, address of the spouse or parent but the debtor is no longer married to the spouse or the debtor has moved out of the family home.  Creditors should be aware, however, that if the debtor is no longer a minor, the good faith exception as to parental contact is not likely to apply.
  • The amendment also sets forth the acceptable scope and frequency of location information communications.  The amendments:
    • Prohibit disclosure of the debt;
    • Require the debt collection to “identify himself or herself, state that he or she is attempting to confirm or correct location information about the debtor, and, only if expressly requested to do so, identify his or her employer;
    • Prohibit stating that the debtor owes a debt;
    • Prohibit communication with any particular person more than once a week or a total of three times during any 30 day period unless requested to do so by the person.

The statute additionally provides clarification that under the NCCAA, creditors and other non-collection agency/debt buyer debt collectors are allowed to collect their filing fees and other court costs.