Concerns raised after reports of EE power bar exploding and burning a 26 year old woman

Leading product liability experts have today welcomed an urgent investigation into reports that a portable EE power bar has exploded, leaving a medical student hospitalised and suffering from serious burns to her hands.

The incident, which is understood to have prompted the British mobile network operator and internet service provider to carry out an internal inquiry as a ‘matter of urgency’, took place last Thursday at Katy Emslie’s home in Aberdeen.

According to the latest news report the 26-year-old was woken up by a loud bang in the middle of the night; the result of the phone charger – which was plugged in to her laptop to recharge – shooting out ‘like a firework’ and flying across the room.

Panicking after spotting flames under her bed the medical student is thought to have tackled the fire with her hands in a bid to limit the damage.

She was rushed to A&E where she received treatment for the injuries she had sustained.

Today, leading product liability experts at law firm Leigh Day welcomed EE’s prompt action to carry out an investigation though urged the company to make public the findings as soon as possible to provide reassurance to members of the public.

Jill Paterson, a partner in the Consumer Law and Product Safety team at Leigh Day, said: “This incident is extremely concerning, not least given the sheer volume of portable EE power bars being used by customers all over the UK.

“It is absolutely imperative that any findings of the internal inquiry being carried out by EE are published as soon as possible so that the public can rest assured that this was, as stated, an isolated incident, and that no one else is at risk.”

A spokesperson for EE said the company was ‘sorry to hear about Ms. Emslie’s experience’; before confirming that all of their products ‘undergo stringent safety tests’. “All of our products undergo stringent safety tests. This is an isolated incident and we’re in contact with the customer to investigate the cause of this issue as a matter of urgency.”

Jill Paterson concluded: “People have a right to know that the products they are using in their homes are fit for purpose, and that they and their family members are safe. Hopefully this initial inquiry will get to the bottom of what happened to provide peace of mind for other EE customers.”

Updated at 17:39 on 5th August 2015

EE have now announced that they are recalling the powerbars, in a statement on their website EE said:

‘EE has identified a very small number of incidents where Power Bars have overheated, all of which relate to batch E1-06 (written as Model:E1-06 on the side of the device), and could pose a fire safety risk.

‘We’re therefore recalling batch E1-06 and request that customers stop using them and return their device to a local EE store at their earliest convenience.’