ACMA hits six non-compliant telco providers

Six telecommunications providers who failed to comply with the Telecommunications Consumer Protections Code for a second time have been ordered by ACMA to comply.

The six telcos failed to lodge compliance documents by 1 April 2015 and had also failed to lodge documentation with Communications Compliance (CommCom) in a previous year.

On a more positive note, ACMA refers to the fact that in May 2015 CommCom announced that 391 telcos had lodged the required documentation for 2015, compared to 331 lodgers in 2014 and 225 in 2013.  The media release can be found here.

Telecommunications Industry Ombudsman releases annual report

The latest report released by the Telecommunication Industry Ombudsman (TIO) reveals that its office handled 124,417 complaints in 2014-15. 

The number of new complaints decreased 10.5% from last financial year, the latest drop in a four-year downward trend.  The report cites telco industry investments and the new industry code as reasons for this trend.  There were fewer complaints about mobile coverage, excess data charges and high bills but an increase in complaints about connection delays, fault repairs and third party charges on mobile services.

While mobile complaints went down, the TIO reports that there has been slight increases in landline and internet complaints.

The TIO reports that there has been a 68% increase in the number of NBN related complaints which predominantly related to: a) communication breakdowns between wholesale providers, NBN and consumers, and; b) impediments to the service connection.

To access the TIO annual report click here

ACCC decision to drop Telstra fixed link access pricing by 9.4%

The ACCC has ordered Telstra to drop the prices it charges other telcos to use its copper network.  The new prices will apply from 1 November 2015 until 30 June 2019.

The ACCC says that the downward pressures came largely from lower expenditures, falling cost of capital, the effects of migration to the NBN and updated information on the NBN rollout.

The media release can be found here.

Australian Internet Security Initiative releases report on malware

ACMA has released a report on the Australian Internet Security Initiative (AISI).  The report is on how internet service providers manage malware and is based on interviews with participants in the AISI.

When the research was undertaken, there were 137 AISI members participating in the AISI program.  These members receive daily AISI reports identifying IP addresses on their networks observed as having malware infections.  The information in the reports is intended to help members identify the relevant customer or user with the malware infected computing device and help that customer or user resolve the problem.

The report can be found here.

Mandatory data retention laws come into effect

On 13 October 2015 the federal government's mandatory detention laws came into effect.  The new laws require telecommunications companies to keep and retain consumers' metadata for two years. 

The legislation and explanatory memorandum can be found here.  For the Attorney-General's media release, click here