On November 20, 2014, the Consumer Financial Protection Bureau introduced additional measures aimed to ensure that mortgage servicers are treating homeowners and struggling borrowers fairly. Among other things, the main points presented in the proposal would require servicers to provide certain borrowers  with foreclosure protections more than once over the life of the loan, expand consumer protections to surviving family members and other homeowners, require servicers to notify borrowers when loss mitigation applications are complete, protect struggling borrowers during servicing transfers and provide more information to borrowers in bankruptcy. The proposed rule will be open for public comment for 90 days after publication in the Federal Register.

A summary and a copy of the proposed rule are available at:

http://files.consumerfinance.gov/f/201411_cfpb_summary_mortgage-servicing-proposed-rule.pdf

and

http://files.consumerfinance.gov/f/201411_cfpb_proposed-rule_mortgage-servicing.pdf.